Privacy Policy
Our Commitment to Privacy
Canada Weather Gear value our customers and respect your privacy. We collect information about you in our stores and through our website in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. As described in this privacy policy, we may share your information among our brands and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our privacy policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time. If you have any questions about our privacy policy, please contact us here.
Privacy Policy
- What kind of information does Canada Weather Gear collect?
- How does Canada Weather Gear use my information?
- Does Canada Weather Gear share my information?
- How do I access or change my information?
- How do I make choices about receiving promotional communications?
- How does Canada Weather Gear protect kids’ privacy?
- How does Canada Weather Gear use cookies?
- How does Canada Weather Gear use pixel tags?
- How do I know my personal information is secure?
- What is “phishing”?
- What about links to other websites?
- How do I contact you?
What kind of information does Canada Weather Gear collect?
We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit our website or stores, place an order online or by phone, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our stores. We may combine all of this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brands.
How does Canada Weather Gear use my information?
We may use your personal information in the following ways:
- To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
- To administer and fulfill our contests and other promotions
- To help us learn more about your shopping preferences
- To help us address problems with and improve our site design, products and services
- To enhance your shopping experience
- To analyze trends and statistics
- To protect the security or integrity of our website and our business
- To contact you if necessary
You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled, “How do I make choices about receiving promotional communications?”, below.
Does Canada Weather Gear share my information?
We may share your personal information in the following ways:
- We may share your information with our various marketing service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
- We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
- We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Canada Weather Gear or others.
In addition, if you choose to participate in any third-party loyalty, or similar program in which Canada Weather Gear is a participating vendor, and you authorize Canada Weather Gear or our credit card processor to provide information about your purchases to the company administering the program, we will share your personal information with that program. Loyalty programs allow you to earn “points” on purchases at Canada Weather Gear, which you may then use toward certain rewards offered by the loyalty programs in which you participate. The information you authorize us to disclose to the loyalty program may include your credit card number and the date and amount of your purchase, and may also include your name and other information you have asked us to provide. Please note that once we disclose this information, the loyalty company may use and share it with others in accordance with its own privacy policy. You should review these policies carefully, as we have no control over them. In the unlikely event of a sale or merger of Canada Weather Gear, our customers’ personal information and other information we have collected as described in this policy may be among the transferred business assets.
How do I access or change my information?
You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information at Canada Weather Gear' website, simply sign in to My Account and you will be able to edit your personal information in your account profile.
How do I make choices about receiving promotional communications?
Canada Weather Gear wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from one or more of our brands, simply click the ‘Unsubscribe’ link at the bottom of any of our promotional emails and you will no longer receive emails from us.
If you change your mind, you can start receiving promotional communications from us again by signing up when you visit our website or our stores or when you enter a sweepstakes or contest, or by contacting our Customer Support.
How does Canada Weather Gear protect kids' privacy?
Canada Weather Gear is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 16 without prior verifiable parental consent. Our website is a general audience site and is not targeted to or intended for use by children.
How does Canada Weather Gear use cookies?
Our website use “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to browse our website and may be used in a variety of ways to enhance or personalize your online experience. For example, we may use cookies to enable you to use certain website features, store your preferences, recognize you when you return to our website and monitor and maintain information about your use of our website. Cookies may also be used to collect future transaction information needed by a loyalty program to which you have authorized us to provide your personal information. (See the section entitled, “Does Canada Weather Gear share my information?”, above.) You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make future purchases on our website.
How does Canada Weather Gear use pixel tags?
We may use “pixel tags” (also called “web beacons” or “clear gifs”), which are tiny graphic images, on our website and in our emails. Pixel tags help us analyze our customers’ online behavior and measure the effectiveness of our website and our advertising. We work with service providers that help us track, collect, and analyze this information. Pixel tags on our site may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the site. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites.
Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. We also work with third-party companies that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may collect information about your visits to our website and your interaction with our advertising and other communications.
We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our website, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.
How do I know my personal information is secure?
We do our best to provide you with a safe and convenient browsing experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information. When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit any possible personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
What is "phishing"?
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
What about links to other websites?
For your convenience and information, our website may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our site.
How do I contact you?
For questions about our privacy policy, you can contact us by email or postal mail:
Customer Support
Canada Weather Gear
Legal Department
1185 Caledonia Road
Toronto, Ontario
M6A 2X1